At UNFORM, we strive to ensure a smooth and transparent shopping experience. Please read our exchange and cancellation policy carefully before placing your order.
Order Cancellation
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Orders can be cancelled within 24 hours of placing them or before dispatch, whichever is earlier.
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Once an order has been shipped, it cannot be cancelled.
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To request a cancellation, please contact us at sanchita@redmaideas.com with your order details.
Exchange Policy
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We offer size or product exchanges within 7 days of delivery.
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Items must be unused, unwashed, undamaged, and returned in their original condition with tags intact.
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Exchanges are subject to product availability. If the requested item is unavailable, we may offer store credit or an alternative solution.
Non-Exchangeable Items
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Products purchased during sale or discount offers are not eligible for exchange or cancellation unless stated otherwise.
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Customized or altered products cannot be exchanged.
Exchange Process
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Email us at sanchita@redmaideas.com within 7 days of receiving your order.
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Share your order number and reason for exchange.
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Once approved, our team will guide you through the return process.
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After quality inspection, the exchanged item will be shipped.
Shipping Costs for Exchange
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Customers may be responsible for shipping charges related to exchanges unless the item received was defective or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear images. We will resolve the issue at the earliest.
Need Assistance?
For any exchange or cancellation queries, reach out to us at sanchita@redmaideas.com. Our team is always here to help.
